Follett Commercial Ice Machine Repair in Middleburg

Follett Corporation was founded in 1948 by Roy Follett and Henry Korber in New York, created specifically to supply ice storage bins to the postwar foodservice industry as demand for commercial ice exploded. Over the following decades, Follett recognized the emerging trend of self-service drink stations and introduced the first undercounter ice and beverage dispenser, the direct predecessor to their current Vision series. The company acquired the rights to diced ice machine patents and began manufacturing nugget ice — branded as Chewblet ice — developing the Maestro ice machine line around that product. In 2004, the Horizon 1000 series ice machine won the Foodservice Consultants Society International (FCSI) Product of the Year award. Follett expanded manufacturing to Gdansk, Poland to serve European and Middle Eastern markets, and was subsequently acquired by The Middleby Corporation. Today, Follett is particularly valued in healthcare foodservice and hotel operations where nugget ice and hygienic dispensing are priorities, and their Chewblet ice has become a recognized product category in its own right.

We have serviced Follett ice machines and ice-beverage dispensers, with particular experience in their nugget ice and undercounter dispenser lines. Follett's Chewblet ice production mechanism — a continuous auger-driven system — differs significantly from conventional cube or flake ice technology, and our technicians understand the specific failure modes and maintenance requirements of that platform. We stock auger motor components, water system parts, and control boards for common Follett models, and we reference Middleby's technical documentation when diagnosing less common faults.

Follett ice machine repairs begin with a system-wide diagnostic that accounts for the continuous auger production process rather than the batch cycle used by most cube ice machines. We inspect auger motor condition, water flow rates, refrigerant charge, and the ice extrusion head for wear or blockage. Control board diagnostics confirm whether faults are mechanical or electronic. After completing the repair, we run the machine through full production cycles to verify ice consistency, output rate, and dispenser function where applicable. All repairs include a 90-day labor warranty.