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4.7 - Excellent

True Refrigeration Commercial Freezers Repair in Palm Valley

2-Years Warranty on Labour & 1-Year Warranty on Original Parts. Certified Appliance Repair Technicians with 7+ Years of Trusted Experience

Free diagnostic with repair

Service Call 150$

Credit avaliable

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Reviews
4.7 - Excellent
The average rating for our Specialists is 4.7, based on 173 reviews

Fix Your True Refrigeration Commercial Freezers in Palm Valley

We diagnose, clean, calibrate, and restore every type of commercial ice maker — reducing downtime and extending equipment life.

Common Commercial Freezers Issues

Reach-In Freezer Running Continuously Without Reaching Setpoint
A True reach-in freezer that runs non-stop but cannot pull down to the setpoint temperature has a refrigerant system problem — low charge due to a leak, a restricted metering device, a blocked condenser coil, or a compressor losing capacity. In Florida's high ambient conditions, condenser performance is especially critical. We check refrigerant pressure and superheat, inspect the condenser coil and fan, test compressor amp draw and pumping capacity, and identify the specific fault before proceeding with repairs.
Compressor Not Starting — Start Relay or Capacitor Failure
True freezer compressors are reliable but the start relay and run capacitor are wear items that eventually fail. A rattling start relay or a start relay that fails the shake test is a clear indicator. A weak capacitor will cause the compressor to hum and fail to start. We test both components, replace the defective parts with properly rated replacements, and verify the compressor starts cleanly and runs through a complete cycle without tripping the thermal overload.
Evaporator Iced Up — Defrost Heater or Defrost Control Failure
True reach-in freezers use electric defrost heaters with a defrost thermostat and a timer or electronic defrost controller. When the heater burns out, the defrost thermostat opens permanently, or the controller fails, ice accumulates on the evaporator until airflow is blocked and cabinet temperatures climb. We test each component of the defrost circuit, identify the failed part, replace it, manually defrost the coils if needed, and confirm the defrost cycle runs correctly before leaving the site.
Door Gasket or Cam-Lift Hinge Failure — Door Not Closing Properly
True freezer door gaskets use a cam-lift hinge system that pulls the door tightly into the gasket as the door closes. When the gasket hardens or tears, or when the cam-lift hinge wears and loses closing force, the door seals unevenly. The result is warm air infiltration, frost buildup at the door frame, and elevated cabinet temperatures. We inspect the hinge condition, test the gasket compression at all four corners, and replace worn gaskets or hinge components to restore the designed closing force.
Temperature Controller Displaying Alarm or Reading Incorrectly
True electronic temperature controllers — including the TDC and other control board variants — can generate alarms for high cabinet temperature, probe failure, or defrost system timeout. A falsely elevated temperature reading often points to a failed temperature probe rather than a refrigeration fault. We read and document the active alarm code, test the probe resistance curve, inspect the control board and wiring, and replace the specific defective component to clear the fault.
Evaporator Fan Motor Failed — Uneven Cabinet Temperatures
True reach-in freezers typically use multiple evaporator fan motors to distribute cold air uniformly from top to bottom of the cabinet. A failed fan motor causes warm spots on certain shelves while other areas remain cold. Fan motor failure is caused by bearing seizure, winding failure, or capacitor degradation. We test each motor and capacitor individually, replace all defective units, and verify even temperature distribution across the cabinet after the repair.
Refrigerant Leak — Long-Term Performance Decline
True freezers are built with attention to refrigerant circuit integrity, but leaks develop over years of service at brazed fittings, flare connections, or Schrader valve cores. A slow leak causes a gradual decline in cooling capacity — longer pull-down times, compressor running more than normal, and eventual inability to hold temperature. We locate the leak with electronic detection equipment, repair or replace the affected fitting or component, pressure-test and evacuate the system, and recharge it to the specified weight for the model.
Condensate Pan Heater Failure — Water Dripping From Unit
True reach-in freezers use a condensate pan heater to evaporate defrost water collected in the drain pan. When this heater fails, water accumulates in the pan, eventually overflowing and dripping from the bottom of the unit onto the floor. This is a health and safety issue in a food preparation environment. We test the condensate pan heater and its associated wiring, replace the defective heater, and verify that the drain pan functions correctly with no overflow under normal defrost cycle conditions.

Fast. Reliable. Affordable.

Fix Your True Refrigeration Commercial Freezers in Palm Valley

Get Your True Refrigeration Commercial Freezers Fixed Today

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True Manufacturing was founded in 1945 by Robert Trulaske, his father Frank, and brother Art, beginning in a home garage in St. Louis, Missouri where they built the first 40-cubic-foot upright freezer brought to market. The company is now headquartered in O'Fallon, Missouri and has remained family-owned and operated across multiple generations — an uncommon distinction for a manufacturer of its scale. True's commercial reach-in freezers are among the most widely specified in the United States, found in independent restaurants, hotel kitchens, grocery delis, institutional facilities, and foodservice chains from coast to coast. The T-Series and GDM-Series are fixtures of the industry, known for their robustly constructed stainless steel cabinets, high-density polyurethane foam insulation, heavy-gauge wire shelving, and tightly engineered door and hinge assemblies. True compressors are selected and matched to cabinet volume with careful attention to refrigeration system balance, which contributes to the long service life the brand's equipment is recognized for. Units are designed to operate reliably in the high-ambient-temperature environments of commercial kitchens, where equipment is expected to run continuously for years. True refrigeration equipment regularly achieves 15 to 20 years of service life in well-maintained installations — a benchmark few competitors match.

Our technicians at Alansy have serviced True commercial reach-in freezers for years in restaurant, institutional, and foodservice accounts throughout Jacksonville and northeast Florida. We are thoroughly familiar with True's refrigeration system architecture, control configurations, and door and hinge assembly designs across multiple product generations including the T-Series and GDM-Series. We stock and source OEM-compatible replacement components for True equipment — including door gaskets and cam-lift hinges, evaporator fan motor kits, defrost heater sets, temperature controllers, compressor start components, and condensate pan heaters. True freezers are high-investment, long-life equipment, and we approach every service call with the intent of restoring full factory performance.

What our clients say about us

We served more than 100,000 households!
Real feedback from homeowners

Reviews

"Came on time and diagnosed quickly. I decided against repair!!"

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Israel Chandler
2 months ago
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"The technician was on time, courteous, and fixed my stove quickly. I’m very pleased with the service and would definitely recommend it"

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Stuart Keller
4 months ago
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"Contacted ALANSY LLC to repair our walk-in freezer and walk-in cooler. The technicians in this company are real PROFESSIONALS. They quickly identified the problem and carried out the repairs the next day. Our restaurant did not suffer any losses related to food spoilage. I recommend everyone to turn to this company for help. Great job. Thank you."

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5 months ago
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"The Walk in cooler in my restaurant is broken. I called Alansy LLC. The technicians arrived very quickly and carried out diagnostics. All technicians are professionals. My LARKIN refrigerator was repaired. I recommend this company to all restaurant and store owners. Everything is just great."

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5 months ago
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"Andriy was great. He diagnosed the problem in minutes and fixed my fridge in no time. Highly recommend this company"

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6 months ago

Our True refrigeration service calls begin with a full diagnostic covering the temperature control system, refrigerant circuit pressures and temperatures, compressor operation, defrost system function, door seal integrity, and condenser condition. We use calibrated gauges and thermometers to document baseline readings before making any adjustments. True's well-documented service procedures guide our diagnostic approach for each product series. After confirming the fault and obtaining approval on the repair scope, we use quality-compatible or OEM replacement parts to complete the work. Following the repair, we run the unit through a full temperature pull-down, verify stable holding temperature, and test the defrost cycle. A parts and labor warranty covers all completed repairs.

Our 3-Step Process to Fix Your Appliances

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Call Us

Contact our team 24/7 and tell us about your issue

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Book Your Service

We’ll connect you with a technician to schedule your repair

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Get It Fixed

Your appliance will be repaired quickly and professionally

Our 4 Guarantees – Your Peace of Mind

Discover the benefits of choosing Alansy Appliance Repair

Best Value Guarantee

Transparent Pricing, Exceptional Value

We provide competitive rates and upfront pricing with no hidden fees, ensuring your business receives top-notch service at a fair cost

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Best Quality Guarantee

Reliable Repairs with a 2-Year Labour Warranty

All repairs come with a 2-year warranty on labour, giving you confidence in the durability and reliability of our work

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Best Crew Guarantee

Certified Technicians for Commercial Needs

Our team of certified professionals has extensive experience in commercial appliance repairs, ensuring minimal downtime for your business

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Parts Guarantee

1-Year Warranty on Genuine Parts

We use only original replacement parts, all covered by a 1-year warranty to ensure long-term performance and reliability

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FAQ

How much does True commercial freezer repair cost in Jacksonville, FL?

Repair costs depend on the specific fault and the parts required. True freezers are built to last 15 to 20 years in commercial service, so a repair is almost always the right economic decision. We diagnose the unit thoroughly and provide a complete, itemized estimate before starting any work. Most common repairs — gasket replacement, fan motor, defrost heater — are completed in a single visit.

How fast can Alansy respond to a True freezer breakdown in Jacksonville?

True freezers are typically the backbone of a commercial kitchen's cold storage, so when one goes down, response speed matters. We offer same-day and next-day service throughout the Jacksonville metro area, including Fleming Island, Neptune Beach, Atlantic Beach, Jacksonville Beach, St. Augustine, and surrounding communities.

Do you carry True Refrigeration replacement parts?

Yes — our service vehicles are stocked with the parts most frequently needed for True commercial freezer repairs, including door gaskets, cam-lift hinges, evaporator fan motors and brackets, defrost heaters and thermostats, temperature probes, and start relays. For less common model-specific components, we source them quickly through established commercial parts channels.

Do you service older True freezer models as well as current production?

Yes — True's long-lived equipment means we regularly service units that are 10, 15, or even 20 years old alongside current production models. Our technicians are familiar with True freezer designs across multiple generations, including earlier T-Series configurations and current production models. If parts are available for your unit, we can service it.

Don’t wait – call our experts and get your appliance fixed today!

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