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4.7 - Excellent

Professional Commercial Ice Machine Repair in Austin, TX

2-Years Warranty on Labour & 1-Year Warranty on Original Parts. Certified Appliance Repair Technicians with 7+ Years of Trusted Experience

Free diagnostic with repair

Service Call 150$

Credit avaliable

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4.7 - Excellent
The average rating for our Specialists is 4.7, based on 173 reviews

Why Commercial Ice Machine Maintenance Matters

Commercial ice machines represent a major investment for businesses across Austin, Round Rock, Cedar Park, and nearby areas. Treating your ice equipment as a lifecycle asset—rather than waiting for a breakdown—cuts operating costs, keeps production stable, and protects service continuity during peak demand. A planned maintenance and rapid-repair strategy prevents costly downtime and extends compressor, pump, and control life.

A strong PM program targets the common failure points seen in Central Texas conditions: descaling and sanitizing of the water path and bin to remove heavy mineral buildup, condenser coil cleaning to maintain airflow under high heat, filter changes for Austin’s hard-water supply, and calibration of thickness probes, thermistors, valves, and pumps. Performed on schedule, these steps prevent freeze-ups, harvest issues, and sanitation problems.

When performance drops, fast diagnostics close the loop. Monitoring ice output, amp draw, and pressures helps detect inefficiencies early. Using OEM-grade parts and keeping full service records ensures warranty protection, lower utility costs, and reliable production year-round in Austin’s demanding climate.

Installation Considerations for Maximum Performance

Proper installation has a direct impact on ice production efficiency and long-term reliability—especially in Austin’s heat and humidity. Before startup, our technicians verify water quality to prevent scale and mineral buildup, confirm ambient temperature and airflow requirements, and ensure adequate drainage access. Undercounter and countertop units are installed with correct clearance for condenser ventilation and service.

Attention to detail prevents premature failure: precise leveling, correct electrical supply matching (voltage, phase, and amperage), and pressurized leak testing where needed. Our installation process includes pre-operation sanitation, fill and harvest verification, and performance benchmarking so your machine reaches rated capacity from day one.

Preventative Maintenance: The Science Behind Ice Machine Longevity

Commercial ice makers in Austin and surrounding areas work hard year-round under high heat and mineral-rich water conditions. Without regular maintenance, scale, biofilm, and heavy load cycles can quickly wear down components. Our preventive maintenance program focuses on both the water side (descaling and sanitizing with food-service-safe agents) and the refrigeration side (coil cleaning, fan and airflow optimization, probe calibration, and valve inspection).

Seasonal service scheduling aligns with Austin’s temperature swings and summer peak demand. Documented maintenance logs track performance trends—production rate, amp draw, head pressure—allowing us to address issues before they cause downtime. This disciplined routine lowers energy consumption, reduces callbacks, preserves warranty coverage, and extends the lifespan of compressors, pumps, and controls.

Brands We Specialise In

Expert service across leading ice machine manufacturers. We follow factory standards to restore capacity, sanitation, and reliability.

Ziegra
Vogt
Scotsman
North Star
Maxx Ice
Manitowoc Ice
Koolaire
ITV Ice Makers
Icematic
Kold-Draft
Icetro
Ice-O-Matic
Blue Air
Brema
Hoshizaki
Cornelius
Howe
Follett

What We Repair

Service and repair for all commercial ice makers—undercounter, countertop, and modular. Cube, flake, nugget, gourmet.

Full Cube Ice
Half Cube Ice
Crescent Ice
Gourmet / Large Cube
Nugget / Chewable Ice
Chiplet / Chunklet Ice
Flake Ice
Tube Ice
Slurry Ice
Undercounter Ice Makers
Modular Head + Bin
Countertop Ice Dispensers
Ice & Water Dispensers
Hotel Ice Dispensers
Air-Cooled Systems
Water-Cooled Systems

Commercial Ice Machine Specialists

We diagnose, clean, calibrate, and restore every type of commercial ice maker — reducing downtime and extending equipment life.

Common Ice Machine Issues

Clogged Water Filters or Low Water Flow
Without a steady water supply, an ice maker can’t produce ice. Over time, sediment and mineral deposits can clog the machine’s water filter or lines, severely reducing water flow. This inadequate water supply means the ice maker struggles to fill trays, resulting in slow ice production or even a complete shutdown when the unit senses insufficient water. Read More
Hard Water Scale Buildup
Minerals from hard water often accumulate as limescale inside commercial ice machines. These chalky deposits coat components and narrow the water lines, causing parts like inlet valves or dump valves to stick. In addition to reducing efficiency, heavy scale can lead to overflow problems or “no water” errors as valves fail to open or close. Regular descaling and a good filtration system help prevent this issue. Read More
Slime and Mold Growth from Poor Cleaning
The damp, dark interior of an ice maker can develop slime or mold if not cleaned regularly. This biofilm buildup not only poses health risks but can also clog sensors and drains. If ignored, large accumulations of mold, slime, and sediment become difficult to remove and can cause ice machine breakdowns or reduced ice production as the machinery struggles against the gunk. Frequent cleaning and sanitizing are essential to keep the ice (and the machine) clean.
Read More
Dirty Condenser Coils Leading to Overheating
Commercial ice machines rely on a fan-cooled condenser coil to release heat. If those coils become coated with dust, grease, or lint, the unit can’t shed heat efficiently. The machine may then run too hot and trigger a high-pressure safety shutdown to protect the compressor. Poor ventilation or a broken fan can worsen the overheating. Regularly cleaning the condenser coils and ensuring adequate airflow around the equipment prevents this problem.
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Malfunctioning Thermostat (Temperature Control Failure)
The thermostat is the device that regulates an ice machine’s internal temperature. When it fails or goes out of calibration, the freezing cycle gets disrupted. A faulty thermostat might not shut off the cooling when it should, leading to over-freezing (excess ice formation or ice blocks that can damage the machine), or it might fail to cool at all, resulting in undercooling and soft, wet ice or low ice output. In either case, the ice maker can’t maintain the optimal temperature for proper ice production until the thermostat is repaired or replaced.Read More
Faulty Sensors (Bin Switches or Ice Probes)
Modern ice makers use various sensors – such as bin level switches and ice thickness probes – to automate their cycles. If a sensor gets dirty or breaks, it can send false readings that disrupt operation. For example, a broken bin-full switch might falsely signal that the ice storage bin is full and shut off ice production even when the bin is actually low or empty. Similarly, a scale-coated thickness sensor may not detect ice readiness, causing irregular harvest cycles. Keeping sensors clean and replacing faulty ones ensures the machine responds correctly to real conditions. Read More
Water Leaks from Valves or Lines
Puddles around a commercial ice machine are a sure sign of trouble in the water system. Leaks commonly occur when a water inlet valve sticks open or a hose/connection is loose or cracked. In other cases, a blocked drain or overflowing bin can cause water to back up and spill out of the machine. These leaks not only waste water but can also damage floors or equipment. Tightening fittings, replacing leaky valves, and clearing drain lines will usually resolve the issue. Read More
Refrigerant Leaks or Compressor Failure
Commercial ice makers are basically small freezers; if the refrigeration system fails, the machine can no longer make ice. A typical cause is loss of refrigerant (freon) from a leak or a failing compressor motor. In either case, the evaporator won’t get cold enough, so the water never freezes into ice. You might notice the machine running but only producing water. Such cooling issues require a technician to find and fix the leak, recharge refrigerant, or repair the compressor to restore proper ice production. Read More
Evaporator Freeze-Ups (Ice Machine Freezing Over)
Sometimes an ice machine freezes up into a solid block of ice instead of releasing individual cubes. This often happens when something prevents the normal harvest cycle that releases finished ice. A common culprit is a thermostat or control malfunction that keeps the refrigeration running too long. Low refrigerant can also cause erratic freezing. The result is ice accumulating excessively on the evaporator plate. In fact, if an ice machine is “freezing over,” it’s often because the thermostat isn’t working properly, the refrigerant level is low, or there’s inadequate ventilation around the unit. Clearing the ice buildup and fixing the underlying cause (like adjusting or replacing the thermostat, repairing leaks, or improving airflow) will get the machine back to normal cycles. Read More
Unusual Noises from Worn Components
Loud, strange noises coming from a commercial ice maker are not just annoying – they usually indicate a mechanical issue. Grinding or rattling sounds can stem from worn-out fan motors, aging pumps, or loose parts vibrating during operation. For instance, a failing evaporator fan might buzz or growl, or an unsecured panel might rattle loudly. These noises serve as early warnings of parts that may soon fail. Promptly investigating and fixing the source – whether by tightening components, lubricating motors, or replacing a bad fan/pump – can prevent a noisier problem from turning into a full breakdown. Read More

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Water Quality Management for Superior Ice Production

Water filtration systems dramatically impact both ice quality and machine longevity. Multi-stage filtration addressing sediment, chlorine, and mineral content produces clearer, better-tasting ice while protecting sensitive components from premature failure.

For businesses in areas with challenging water conditions, specialized filtration systems can address specific contaminants that affect ice clarity, taste, and machine performance. Regular water quality testing as part of maintenance programs ensures your filtration remains effective as municipal water conditions change seasonally.

Energy Efficiency Optimization

Older ice machines can consume significantly more energy than newer, optimized models. Our energy efficiency assessments identify opportunities for reduced operational costs through component upgrades, improved insulation, and optimized cycling programs.

Smart controllers and monitoring systems enable demand-based production scheduling, reducing energy consumption during low-usage periods without sacrificing availability during peak times. These enhancements often pay for themselves through reduced utility costs within months.

What our clients say about us

We served more than 100,000 households!
Real feedback from homeowners in Austin, FL

Reviews

"Came on time and diagnosed quickly. I decided against repair!!"

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Israel Chandler
2 months ago
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"The technician was on time, courteous, and fixed my stove quickly. I’m very pleased with the service and would definitely recommend it"

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Stuart Keller
4 months ago
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"Contacted ALANSY LLC to repair our walk-in freezer and walk-in cooler. The technicians in this company are real PROFESSIONALS. They quickly identified the problem and carried out the repairs the next day. Our restaurant did not suffer any losses related to food spoilage. I recommend everyone to turn to this company for help. Great job. Thank you."

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5 months ago
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"The Walk in cooler in my restaurant is broken. I called Alansy LLC. The technicians arrived very quickly and carried out diagnostics. All technicians are professionals. My LARKIN refrigerator was repaired. I recommend this company to all restaurant and store owners. Everything is just great."

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5 months ago
Reviews

"Andriy was great. He diagnosed the problem in minutes and fixed my fridge in no time. Highly recommend this company"

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6 months ago

Who we serve

From chef-driven restaurants to high-volume venues and healthcare campuses — we keep professional kitchens, refrigeration, ice, dishrooms, hoods, and on-premise laundries running safely and reliably

Restaurants & Foodservice

- Full-service & fine dining, steakhouses, seafood & sushi
- Italian, Mexican/Tex-Mex, Asian & Indian, Mediterranean/Middle Eastern
- BBQ/smokehouses, diners & buffets, fast casual & QSRSandwich/sub, chicken & wings, burgers, pizzerias
- Cafés, coffee (with kitchen), dessert/patisserie, donut & bagel
- Gelato/ice cream, ramen/noodle/pho, bars/lounges, gastro-pubs
- Smoothie/juice/boba bars
- Mall food courts
- Shared-use / incubator kitchens
- Meal-prep / ready-to-eat facilitiesMeal-kit fulfillment kitchens
- Rotisserie / shawarma / gyro shops
- Breakfast & brunch cafés
- Brewpubs & microbreweries (with kitchens)Winery / distillery tasting rooms (with kitchens)
- Private / social clubs (city clubs

Hospitality & Venues

- Hotels, resorts & inns, conference centers
- Banquet & wedding venues, country/golf clubs, casinos
- Marinas & yacht clubs, lodges & visitor centers
- Museums & zoos, theaters & cinemas
- Stadiums, arenas & sports complexes, family entertainment
- Bowling & skating, theme & amusement parks, pool/beach/ski bars
- Stadium VIP suites / club-level catering

Mobile, Cloud & Catering

- Food trucks & trailers, ghost/cloud kitchens
- Catering companies, commissary/central kitchens
- Film/TV craft services, pop-ups & festival concessions

Retail & Markets

- Supermarkets & groceries, specialty markets, delis
- Butcher & seafood markets, cheese/dairy shops
- Florists (floral coolers), liquor stores (ice), beverage/ice distributors
- Cold-storage warehouses
- Convenience stores with kitchens (C-stores)
- Gas stations with hot-food programs

Education

- K-12 cafeterias & district central kitchens
- Boarding schools, college & university dining
- Fraternity/sorority houses, culinary schools/test kitchens
- After-school programs
- Daycare / preschool kitchens
- Satellite school kitchens (non-central)

Healthcare & Social

- Hospitals, clinics & dialysis/day-rehab
- Rehab centers, assisted living, nursing homes/LTC, hospice
- Soup kitchens & food banks, shelters
- Veterinary clinics (medical cold)

Government & Public Safety

- Corrections, military mess halls
- Fire & police stations, training centers
- Courthouses & municipal buildings (with cafeteria)
- Parks & recreation concessions, community & faith centers
- EMS stations (emergency medical services)
- Veterans centers

Corporate & Industrial

- Corporate cafeterias, business parks/campus dining
- Factory cafeterias, warehouse breakrooms
- Co-working (with cafeteria), HOA & apartment clubhouses

Transportation & Travel

- Airport concessions, airline catering kitchens, FBO/private jet
- Train/bus terminal concessions, rail dining cars
- Rest areas & travel plazas, cruise & marine galleys, ferries
- Airport lounges (clubs)
- Airport employee cafeterias

Production & R&D

- Food production & processing, bottling/beverage plants
- R&D/demo kitchens, ice-cream productio

Laundry & Textile Care

- Laundromats; hotel/resort & healthcare laundries
- PPE laundry (fire), gym/spa/sauna, veterinary & animal shelters
- College athletics, dry cleaners, salon/barbershop, tattoo studios
- Car-wash/detail shops, commercial linen services

Faith-based

- Churches / parishes (fellowship halls, kitchens)
- Mosques
- Synagogues
- Temples (Buddhist / Hindu, etc.)
- Parish schools & seminaries
- Faith retreat centers & camps
- Church cafés / coffee bars
- Funeral repast halls (with kitchen)

Health Department Compliance Support

Commercial ice is considered a food product under health department regulations. Our technicians understand local health codes and can help ensure your equipment meets all requirements during inspections. Documented cleaning schedules and maintenance records provide verification of proper sanitization procedures.

As regulations regarding refrigerants continue to evolve, staying compliant requires specialized knowledge. Our technicians are certified in proper handling and disposal of all refrigerant types, ensuring your business remains environmentally responsible while avoiding potential fines.

For older systems using phased-out refrigerants, we provide conversion solutions that extend equipment life while meeting current environmental standards. This forward-thinking approach prevents unexpected compliance issues that could force emergency equipment replacement.

Our 3-Step Process to Fix Your Appliances

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1

Call Us

Contact our team 24/7 and tell us about your issue

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2

Book Your Service

We’ll connect you with a technician to schedule your repair

3

Get It Fixed

Your appliance will be repaired quickly and professionally

Our 4 Guarantees – Your Peace of Mind

Discover the benefits of choosing Alansy Appliance Repair

Best Value Guarantee

Transparent Pricing, Exceptional Value

We provide competitive rates and upfront pricing with no hidden fees, ensuring your business receives top-notch service at a fair cost

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Best Quality Guarantee

Reliable Repairs with a 2-Year Labour Warranty

All repairs come with a 2-year warranty on labour, giving you confidence in the durability and reliability of our work

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Best Crew Guarantee

Certified Technicians for Commercial Needs

Our team of certified professionals has extensive experience in commercial appliance repairs, ensuring minimal downtime for your business

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Parts Guarantee

1-Year Warranty on Genuine Parts

We use only original replacement parts, all covered by a 1-year warranty to ensure long-term performance and reliability

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Emergency Planning for Critical Operations

Businesses that depend on continuous ice availability benefit from our emergency planning services. From temporary equipment solutions during extended repairs to priority service agreements guaranteeing response times, we help ensure business continuity regardless of equipment challenges.

Trust the ice machine specialists who understand not just repairs, but the complete operational needs of your business. With our comprehensive approach to commercial ice equipment management, you'll enjoy optimal performance, reduced operating costs, and extended equipment lifespan.

Don’t wait – call our experts and get your appliance fixed today!

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